Service Pulse is the light switch — illuminating every KPI you didn't know you needed to see. Every service. Every technician. Every advisor. Seeing everything changes everything.
The Services Dashboard gives you reporting on a level you've never seen before. See how often each service is recommended and sold. Compare technicians and advisors to see who's moving the needle and who's not for each individual service. See which services are making you money and which ones are costing you due to lack of performance.
Service Pulse ranks technicians and advisors by recommendations (ASRs) or sales — so you see at a glance who's leading, who's lagging, and exactly where and when you need to take action. Color coded metric tiles put performance in plain sight.
Drill down by technician or advisor to each service you offer to uncover the key factors that drive sales. Whether it's menu-driven Pre-MPI sales, recommendations (ASRs) or conversions (ASRs to Sold), you'll see everything so you can focus on the areas that need the most attention.
Historical trends for every metric are one click away, from any page — instantly surfacing weekly performance trends with goal lines overlaid. The full Reporting dashboard goes deeper: filter by advisor or technician, compare individuals against team averages, select any service or category, and dial in any date range.
Watch the coaching impact accumulate week over week — or catch a decline early enough to course-correct before it becomes a pattern.
Service Pulse lets managers configure Store-level and Individual goals for every service — with a built-in reference popup showing current store averages and existing goals side by side, so every target is grounded in reality and designed to motivate incremental improvement.
Real-time projections update as goals are set, showing the combined impact across ASR/RO, Sold/ASR, and Sold/RO before you even save.
Service Pulse doesn't just show you missed recommendation and sales opportunities — it converts them into dollars. Every service tile displays actual gross profit earned alongside the estimated gross profit from missed opportunities, so the financial impact of underperformance is impossible to ignore.
Now your coaching conversations have a dollar sign attached. That changes everything.
Performance tiles, dials and trend indicators are color-coded — green, yellow, orange, and red — so you can see at a glance what's working and what's not, across every metric, every service, and every person on your team.
Service Pulse embeds a custom AI engine — trained on your store's data, your goals, and your coaching playbook — that pinpoints the highest-yield opportunities and delivers precise, actionable guidance for every person on your team.
Technicians and advisors get personalized self-coaching at the touch of a button. Managers unlock deeper analysis across all services and employees — plus full visibility into what each team member is learning from their own insights. Administrators fine-tune the AI with a custom training module that preserves and catalogues your complete training history.
No other program offers this level of visibility.
See how often each service is recommended and sold, by individual technician. Identify costly gaps in recommendation activity before they compound into lost revenue.
ASR to Sold conversion rates for each service by technician — revealing where recommendation quality is strong and where precise coaching will have the most impact.
Service Pulse converts missed recommendations and sales opportunities into dollars. See actual GP earned alongside estimated GP from missed opportunities — so every coaching conversation has a dollar sign attached.
Service-by-service sales assessment for every advisor. Whether it's menu-driven Pre-MPI sales or converting technician's recommendations into sales, Service Pulse sheds light on improvement opportunities so every advisor can maximize their sales.
Performance tiles, dials and trend indicators are color-coded — green, yellow, orange, and red — so you can spot at a glance what's working and what's not.
Set Store-level and Individual goals for every service — with a built-in reference popup showing store averages and current goals side by side, so every target is realistic and designed to motivate incremental improvement.
Schedule your Service Pulse demo and see — for the first time — exactly what's driving performance in your service department.
